What our Customers say...

Water Damage Testimonials

My home ended up with a widespread plumbing leak that affected the main living room ceiling, adjoining downstairs guest bath ceiling and flooring, laundry room ceiling and flooring and crawlspace beneath those rooms. Matt quickly assessed the damage and responded in a fast manner. He made a few phone calls, and got the process rolling.

Mike and his guys did a professional job, were very courteous and kept my home clean throughout the process.

Good Job, Thank You

I woke up to my entire downstairs covered in water due to my water heater hose burst over night.  Called SERVPRO and they were out same day and got me all set up and made the clean up process stress free and a relief.  The office staff were friendly and knowledgeable and answered all of my questions.  The staff was very professional.

We had to call SERVPRO out to handle water remediation that was started by another company that we were uncomfortable continuing with after the first few hours of work. The on-call SERVPRO technician called me back promptly despite it being 10:45 in the evening and answered all of my questions. Kevin, the production manager, called me first thing this morning to come out and assess our property. He fit us in to their schedule (same day) to take care of what needs to be handled today. This company is extremely professional, shows up on time (actually a few minutes early, which was great!) and the technicians who are on site now are knowledgeable and confident about the scope of the remediation and repairs that need to take place. Thank you, SERVPRO, for being there for us in our time of need and for allowing us to have this project handled by a company who knows what they are doing!

SERVPRO did a great job today. Showed up within 1-hour of the call I placed to you guys.  Showed up with a team of 3-4 guys. Were out of here within an hour or so. Great job by them. This seems to be the norm with you guys and it is much appreciated.

I would highly recommend SERVPRO® Of Newport News. They were all very fast, efficient and polite.

I could not have asked for a better group of gentlemen to be in my home! They were professional in every way! This was our first time ever having a situation like this and they were very helpful in making me feel comfortable about the process. I appreciate all of their hard work!